Refund policy

 

🔁 Refund, Return & Exchange Policy

Last updated: 23-04-2026

At MithiLuxe, we are committed to delivering premium quality apparel inspired by culture and craftsmanship. If something isn’t right, we’re here to assist you.

📦 Return & Exchange Window

  • You can request a return or exchange within 3 days of delivery

  • Requests made after 3 days will not be accepted

✅ Eligibility for Returns/Exchanges

To be eligible:

  • Item must be unused, unwashed, and undamaged

  • All original tags must be intact

  • Product must be returned in original packaging

❌ Non-Returnable Items

  • Products purchased during sale or discount offers

  • Custom-printed / made-to-order products

  • Innerwear (if applicable)

🔄 Exchange Policy

  • We offer size exchange only, subject to availability

  • Only one exchange per order is allowed

  • If the requested size is unavailable, you will receive store credit

💸 Refund Policy

Refunds are only applicable in the following cases:

  • You received a wrong product

  • Product is damaged or defective

Refund Process:

  • Once approved after inspection, refunds will be processed within 5–7 business days

  • Refund will be issued to:

    • Original payment method OR

    • Store credit (based on your preference)

🚚 Reverse Pickup & Shipping

  • If the issue is from our side (wrong/damaged item):
    → We will arrange reverse pickup at no additional cost

  • For size exchanges or other reasons:
    → Customer is responsible for return shipping costs

❌ Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order

  • Once the order is shipped, it cannot be cancelled

📲 How to Request a Return or Exchange

  1. Contact us at:

  2. Provide:

    • Order ID

    • Reason for return/exchange

    • Clear product images (mandatory for damaged/defective claims)

  3. Our team will respond within 24–48 hours

  4. Once approved:

    • Reverse pickup will be arranged OR

    • Return shipping instructions will be shared

⚠️ Important Notes

  • Items that fail quality check will be sent back to the customer

  • Slight color variations due to lighting or screen settings are not considered defects

  • MithiLuxe reserves the right to refuse returns that do not meet the above criteria

💼 Additional Policy (Recommended)

  • COD orders may require order confirmation before dispatch

  • Customers with repeated return requests may face future order restrictions